Contact Us
Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to say hello? Here's how to reach the Sweepstakes Casinos team.
How to reach us
The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific platform, reporting a broken link, or flagging outdated information, send it over and we'll get back to you as soon as we can. We read every message, though during busier periods it may take a little longer than usual for a reply.
What we can help with
We cover sweepstakes and social casinos — sites that let players enjoy slots, table games, and other casino-style titles using a dual-currency sweepstakes model rather than traditional real-money wagering. If you're reaching out, this is the kind of thing we're best placed to answer:
- Questions about how Gold Coins and Sweepstakes Coins work on a platform we've reviewed
- Corrections to welcome offers, eligible states, or other details that may have changed since publication
- Feedback on your own experience signing up, claiming daily rewards, or requesting a redemption
- General queries about how sweepstakes casinos operate compared with licensed online casinos
- Suggestions for platforms you'd like to see reviewed or added to our comparisons
What we can't help with
We're an independent review and comparison site — we don't operate any of the platforms listed on thechefinthehat.com, and we can't process redemptions, verify identity documents, or resolve account issues on a reader's behalf. For anything account-specific, such as a stuck redemption, a login problem, or a question about your own balance, the fastest route is the support channel of the operator itself, usually listed in its help centre or in the confirmation email sent when you signed up.
We also can't offer legal or tax advice. Sweepstakes casino availability varies by state, and laws in this area change frequently, so if you're unsure whether a particular platform can legally serve you, or whether a prize redemption carries a tax obligation, it's worth checking the operator's own terms and, where needed, speaking to a qualified professional. Our Responsible Gambling page has more on playing within your limits, and our Terms and Conditions page sets out how we operate this site.
Reporting an error or an outdated offer
Welcome bonuses, eligible states, and coin packages on sweepstakes casinos can change without much notice. If you notice something on thechefinthehat.com that no longer matches what a platform is offering, let us know which page it's on and what you found — a screenshot helps, if you have one. We fact-check our listings periodically, but reader reports are one of the fastest ways we catch changes.
Working with us
If you represent a sweepstakes casino operator, a media outlet, or a business with a partnership enquiry, email us with a short outline of what you'd like to discuss. To be clear: any commercial relationship we have with an operator never determines its position on our site — our rankings and ratings are set independently. You can read more about how we approach the sites we cover on our About Us page.
Before you write in
A few things that help us answer faster:
- Tell us which platform or page your question relates to, with a link if possible
- Include your state if the question involves eligibility, since availability differs across the US
- Describe what you expected versus what actually happened, if you're reporting an issue
- Keep account numbers, ID documents, or other sensitive personal details out of your message — send those only to the operator directly, through their verified support channels
We appreciate every message that comes in, whether it's a correction, a question, or feedback on how we can make thechefinthehat.com more useful. Reach out at [email protected], and we'll do our best to help.